大多数人认为管理就是一连串的命令;我的理论是:系统像是一个交响乐队,不是军队。乐队中的每个人都要支持其它的演奏者;每一位演奏者要注意的不只是指挥,还包括其它成员和整个系统,系统需要的是指挥,不是将军;它需要一个能够调和系统各份子之天赋与能力的人。交响乐队里的每一位演奏者了解自己是系统的一份子,即使他演出的是独奏;他不是在那儿吸引大家注意他的人,当他支持其它演奏者的时候,才算成功。
(Most people think of management as a chain of command. My theory says that the system is like an orchestra, not an army. Every one in an orchestra supports the other players. Each player watches not only the conductor, but also each other and the whole system. The system needs a conductor, not a general. It needs someone who harmonizes the talents and abilities of each part of the system. Each player in the orchestra knows he is part of a system,even when he plays solo。He is not there to attract attention to himself。He succeeds when he supports the other players.)
释义:管理者要如交响乐队指挥,工作团队成员要如交响乐队员般地合作无间,相互支持,以奏出美调。