以下是一个公司的具体的操作方法：
SUPPLIER PERFORMANCE SCOREBOARD
(SPS)
There will be one hundred points available each month. The breakdown is as follows:
? Quality Performance - Fifty Points
? Quality Notices – Twenty Points
? Delivery – Fifteen Points
? Quality Documentation – Five Points
? Continuous Improvement– Ten Points
1. QUALITY PERFORMANCE – REJECTED PARTS PER MILLION (RPPM)
Quality performance represents fifty points on the overall Scorecard rating. The Supplier RPPM number is determined by totaling the number of non-conforming production and/or service parts, versus the total amount of production and/or service parts shipped in a given rating month. Sample parts are not to be included in the RPPM score. The RPPM number is to be based against one million pieces shipped, to ensure that all sites are compared against a standard number. The year to date number is the accumulated pieces rejected for the rating year being monitored, against the total number of production and/or service parts shipped for the rating year being monitored. All months in the rating year will be included in this number.
Note: The overall YTD RPPM number is not an average of the monthly RPPM numbers. This number must be calculated using the accumulated totals of returns versus the total number of pieces shipped.
Actual RPPM Scorecard Rating Actual RPPM Scorecard Rating
0-100 50 points 701-800 14 points
101-200 42 points 901-1000 8 points
201-300 36 points 1001-1100 2 points
301-400 28 points >1101 0 points
501-600 20 points
2. QUALITY NOTICES (PLANT ISSUED REQUESTS FOR CORRECTIVE ACTIONS)
The quality notice/corrective action written complaint category accounts for twenty points in the overall scorecard.
Points are assessed based on the number of occurrences, for varying severity levels of complaints. More severe occurrences will be given more points per occurrence.
The rating system is listed below. The overall score will be determined by subtracting the points from each occurrence from the overall twenty points.
Level Explanation of complaints
Points per Occurrence
Level 1 complaint via email, no CAR request 2 points
Level 2 formal complaint and need CAR 3 points
Level 3 compliant 2 times with same reason 4 points
Level 5 interrelated production line shutdown 5 points
Level 10 Customer interruption or shutdown 10 points
3. DELIVERY
The delivery category accounts for 15 points on the overall scoreboard.
Points are assessed against the total number of occurrences, with varying severity for types of complaints. More severe issues will be assessed more points.
Delivery also can be scored by OTD, XX request OTD and supplier acknowledged OTD will be assessed together.
Request/ Acknowledged OTD Scorecard Rating Request/ Acknowledged OTD Scorecard Rating
95%-100% 15 points 70%-74% 6 points
90%-94% 13 points 65%-69% 5 points
85%-89% 11 points 60%-64% 4 points
80%-84% 9 points 55%-59% 3 points
75%-79% 7 points <55% 2 points
4. QUALITY DOCUMENTATION
The Quality Documentation category accounts for five points on the Scorecard. Points are assessed for the number of occurrences, with additional points charged for higher severity issues.
The rating system is listed below. The overall score shall be determined by subtracting the points from the occurrences from the Five points available.
Level Explanation Points per Occurrence
1 Failure to provide quarterly SPC data 1 Point
1 Failure to provide annual material certifications 1 Point
1 Failure to appropriately identify sample or prototype material prior to shipment 1 Point
1 Failure to use a approved Corrective Action Report format 1 Point
1 Failure to provide sample documentation, or failure to perform required sample testing. 1 Point
1 Failure to provide containment data upon request 1 Point
1 Failure to respond to supplier day request 1 Point
2 Failure to respond to request for updated supplier questionnaire, Quality System Assessment, or ISO certificates 2 Points
2 Failure to provide initial response to corrective action request within twenty four hours 2 Points
3 Failure to provide final answer to corrective action request in a timely manner 3 Points
4 Failure to respond to any second request for documentation 4 Points
5 Failure to provide information to corrective action request from XX’s customer 5 Points
5 Failure to respond to a XX request to sort material at either a XX or customer location 5 Points
10 Failure to respond to XX request to attend Phase Meetings, or customer driven quality meetings 5 Points
5. Continuous Improvement
Continuous improvement accounts for 10 points on the overall scoreboard.
Supplier should make continuous improvement to make sure meet customers’ requirements.
Continuous improvement Scorecard Rating
Supplier build 2 or more continuous improvement project in one quarter, and make them successful completed 8 points
Supplier build 1 continuous improvement project in one quarter, and make them successful completed 5 points
Supplier is very active and make progress by itself 2 points
Supplier work with XX to do continuous improvement projects 1 points |
发表于 2011-11-5 00:15:32
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