Two key issues behind
1> GM did not consult with techinical expertise and conduct risk analysis before make the decision to go on with the production, maybe GM or VP experience does work this time but most often the fact approved such kind of experience will result in failures in the field
2> GM does not respect quality guy, nor does Sales and production people, so the management mindset have to be change if quality can really provide contribution, sooner or later, GM or the Boss will buy the bill for not caring quality |